Shipping Policy

Effective Date: 29 July 2025

At Getexcart, we are committed to delivering your products safely, quickly, and reliably. Please review our shipping policy below to understand our delivery terms and procedures.

1. Shipping Scope

  • Shipping Area: We currently ship only within Australia.

  • Logistics Partners: Our shipments are handled through trusted providers such as India Post and other premium carriers to ensure smooth delivery.

2. Delivery Options & Timelines

We offer three delivery options based on your preferred speed and budget:

Shipping Method Processing Time Transit Time Total Time Cost (per product)
Economy Shipping 1–2 business days 13–21 business days 14–23 business days A$9.99
Standard Shipping 1–2 business days 9–16 business days 10–18 business days A$14.99
Express Shipping 1–2 business days 6–10 business days 7–12 business days A$24.99

  • Order Cut-Off Time: Orders placed after 2:00 PM IST (GMT +5:30) are processed the next business day.

  • Business Days: Monday to Friday (excluding public holidays).

3. Order Processing

  • Orders are processed within 1–2 business days after receiving payment confirmation.

  • Customers will receive a tracking ID via email once the order is dispatched.

4. Tracking & Updates

To track your order, visit our Track Your Order page and enter your tracking ID.

If you haven’t received your tracking details within 3 days of placing your order, please reach out to our support team.

5. Address Changes

You may request a delivery address change anytime before your order is dispatched. We cannot accommodate changes after the order has shipped.

6. Inventory & Partial Shipments

  • If an item is out of stock, we will ship the available items first and dispatch the remaining items separately when restocked — at no additional cost.

7. Delivery Issues

  • Delayed Deliveries: If your order has not arrived within the estimated time frame, please contact us and we’ll investigate the issue promptly.

  • Damaged Parcels:

    • If your parcel is visibly damaged, refuse delivery and contact us immediately.

    • If accepted and later found damaged, contact us with photo evidence so we can offer a refund or replacement.

  • Lost Parcels: If confirmed lost by the carrier after investigation, you may request either a full refund or a replacement item.

8. Taxes & Duties

  • All product prices displayed on our website are inclusive of applicable sales taxes.

  • No additional taxes or fees are applied during checkout.

9. Cancellations

Orders can be cancelled before dispatch.
For more information, please refer to our Return & Refund Policy.

10. Contact Information

Company Name: GETEXCART
Company Number: 15-0096819
Email: info@getexcart.com
Phone: +91 9782248000

Main Office Address:
H.No. 53, Sant Kripal Nagar, Street No. 10, Setia Farm,
Sri Ganganagar, Rajasthan – 335001
District: Ganganagar, India

Business Hours: Monday to Sunday, 9:00 AM – 5:00 PM (EST)
Response Time: We aim to respond within 24 business hours.

Social Media: